REFUNDS/ EXCHANGES:
We want you to be happy with what you purchased, so please contact us at info@shopremnanthouse.com if you have any issues with your order and we will work our hardest to solve the problem. All returns require approval within 30 days of the delivery date. Unauthorized returns will be refused. We do not cover the cost of return shipping.
Due to the nature of our downloadable items, no refund or cancellation can be issued.
LOST OR DAMAGED ITEMS:
If your item was damaged in transit a replacement request must occur within 3 days of delivery and must be accompanied with photo evidence of the damaged item (as well as the packaging, if possible). Once this documentation is received, we will send out a replacement as soon as possible.
For lost or stolen packages, the customer is responsible for contacting and filing a claim with UPS. Once the item has been passed to UPS, Remnant House Home Goods is no longer responsible for any lost or stolen items.
Remnant House Home Goods is not responsible for damages caused by improper handling.
Wrong Address:
Remnant House Home Goods is not responsible for shipping addresses that are incorrect or entered wrong at check out and will not replace these items once they are shipped. Please double check and make sure you enter the correct shipping address!